Volunteer Cafe Assistant (Hayward Care Centre, Devizes, Wiltshire)

Many of our homes have café or bar where our residents can relax with a coffee or enjoy a summer evening beer.

Our volunteer Cafe and Bar Assistants are fantastic hosts, there to make our residents feel like they've had a day out with just a short wander down to the home's cafe bar. Our cafe bars are a meeting place for residents to socialise, meet their families and generally enjoy a bit of cafe culture without having to leave the comfort of their own home. You'll be serving drinks, cakes and bar snacks as part of this role.

Our cafe bars are also used to welcome guests of the Trust, from visiting professionals to families visiting the home with a view to moving in. As a volunteer Cafe and Bar Assistant you'll be on hand to ensure everyone coming to the cafe bar has a great experience and that the cafe bar always looks its best.

Our Cafe Assistants also play in crucial role in supporting our carers to keep our residents feeling well by creating an environment that encourages people to eat and drink. As well as making a cracking cuppa or pouring the perfect pint, our Cafe and Bar Assistants are a friendly ear too, taking the time to chat to their customers whoever they may be.

Listening to our Care Team is a vital part of this supporting role. Our Cafe and Bar Assistants work closely with the Care Team and are very aware of people’s individual preferences and needs. This role supports the home's activities too, for example, turning the cafe into a beach bar as the home goes 'vitual cruising'.

You’ll build up relationships with people so ideally, we’d like a regular, longer term commitment of a couple of hours a week. Days and times are flexible; talk to us and we’ll see what suits us both.

Role Boundaries The following boundaries apply to all volunteer roles at the Trust: The following boundaries apply to all volunteer roles at the Trust: • All volunteers over 16 years old will require DBS clearance (Criminal Records check) and the Trust will cover the cost. • Volunteers aged between 14 and 16 years old can’t go into residents’ rooms on their own. • There are certain things only carers can do. Volunteers can’t provide personal care for residents. This involves help with dressing, visiting the toilet or eating. • Volunteers can’t support residents in moving, rising or sitting or move residents in wheelchairs until they have completed mandatory moving and handling and wheelchair training. • Volunteers must not hoist a resident • Volunteers should not attempt to give first aid unless qualified to do so. • Volunteers can’t transport residents in their own car. • Volunteers should not give or accept gifts to or from residents, relatives or employees. All gifts offered should be declared to the Home Manager. • Our communications team are responsible for all our media postings. Volunteers should not contact or speak to the media unless asked to by their manager nor should they post anything on social networking sites. • Volunteers should ask their manager before making any decision outside the scope of their role that could affect OSJCT, residents, employees or other volunteers. • Volunteers are not expected to handle complaints or safeguarding issues. They should talk to their manager in the first instance. For this role specifically • Volunteers must follow all health and safety guidance relating to food hygiene.